> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raptora.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Дуудлага дэлгэрэнгүй

> Нэг дуудлага, хураангуй, ярианы бичвэртэй нь. Бичлэг орохгүй.

Шаардлагатай эрх: `calls:read`



## OpenAPI

````yaml /api-reference/openapi.json get /v1/calls/{id}
openapi: 3.1.0
info:
  title: Raptora API
  version: 1.0.0
  description: >-
    Агент, утасны дугаар, дуудлага, чат, үнэлгээгээ өөрийн системээс унших,
    агент болон үнэлгээний шалгуураа удирдах API.
servers:
  - url: https://api.raptora.io
security:
  - apiKey: []
tags:
  - name: Утасны дугаар
  - name: Агент
  - name: Дуудлага
  - name: Чат
  - name: Үнэлгээ
  - name: Үнэлгээний шалгуур
  - name: Төсөл
paths:
  /v1/calls/{id}:
    get:
      tags:
        - Дуудлага
      summary: Дуудлага дэлгэрэнгүй
      description: |-
        Нэг дуудлага, хураангуй, ярианы бичвэртэй нь. Бичлэг орохгүй.

        Шаардлагатай эрх: `calls:read`
      operationId: calls.retrieve
      parameters:
        - name: id
          in: path
          required: true
          description: Нөөцийн id.
          schema:
            type: string
            format: uuid
        - $ref: '#/components/parameters/RaptoraProject'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallDetail'
        '400':
          $ref: '#/components/responses/Error400'
        '401':
          $ref: '#/components/responses/Error401'
        '403':
          $ref: '#/components/responses/Error403'
        '404':
          $ref: '#/components/responses/Error404'
        '429':
          $ref: '#/components/responses/Error429'
        '500':
          $ref: '#/components/responses/Error500'
components:
  parameters:
    RaptoraProject:
      name: Raptora-Project
      in: header
      required: false
      description: >-
        Байгууллагын API key аль төсөл дээр ажиллахыг заана. Өгөхгүй бол үндсэн
        төсөл. Төслийн API key зөвхөн өөрийн төслийг заана.
      schema:
        type: string
        format: uuid
  schemas:
    CallDetail:
      type: object
      properties:
        object:
          type: string
          const: call
        id:
          type: string
          format: uuid
        agentId:
          anyOf:
            - type: string
              format: uuid
            - type: 'null'
        externalId:
          description: Дуудлагыг эхлүүлэхдээ өгсөн таны id.
          type:
            - string
            - 'null'
        direction:
          $ref: '#/components/schemas/CallDirection'
        channel:
          $ref: '#/components/schemas/CallChannel'
        status:
          $ref: '#/components/schemas/CallStatus'
        sentiment:
          anyOf:
            - $ref: '#/components/schemas/Sentiment'
            - type: 'null'
        outcome:
          anyOf:
            - $ref: '#/components/schemas/Outcome'
            - type: 'null'
        endedReason:
          anyOf:
            - $ref: '#/components/schemas/EndedReason'
            - type: 'null'
        score:
          anyOf:
            - type: number
              minimum: 0
              maximum: 100
            - type: 'null'
          description: Үнэлгээний оноо, 0-100. Үнэлээгүй бол null.
        startedAt:
          type: string
          format: date-time
        endedAt:
          anyOf:
            - type: string
              format: date-time
            - type: 'null'
        durationMs:
          anyOf:
            - type: integer
              minimum: -9007199254740991
              maximum: 9007199254740991
            - type: 'null'
        summary:
          type:
            - string
            - 'null'
        transcript:
          type: array
          items:
            $ref: '#/components/schemas/TranscriptLine'
      required:
        - object
        - id
        - agentId
        - externalId
        - direction
        - channel
        - status
        - sentiment
        - outcome
        - endedReason
        - score
        - startedAt
        - endedAt
        - durationMs
        - summary
        - transcript
    CallDirection:
      type: string
      enum:
        - INBOUND
        - OUTBOUND
    CallChannel:
      type: string
      enum:
        - PHONE
        - MESSENGER
    CallStatus:
      type: string
      enum:
        - RINGING
        - IN_PROGRESS
        - COMPLETED
        - TRANSFERRED
        - MISSED
        - FAILED
    Sentiment:
      type: string
      enum:
        - VERY_POSITIVE
        - POSITIVE
        - NEUTRAL
        - NEGATIVE
        - VERY_NEGATIVE
    Outcome:
      type: string
      enum:
        - RESOLVED
        - ESCALATED
        - FAILED
        - ABANDONED
        - UNKNOWN
    EndedReason:
      type: string
      enum:
        - AGENT_ENDED
        - CALLER_ENDED
        - TRANSFERRED
        - FAILED
    TranscriptLine:
      type: object
      properties:
        speaker:
          $ref: '#/components/schemas/Speaker'
        text:
          type: string
        startMs:
          type: integer
          minimum: -9007199254740991
          maximum: 9007199254740991
          description: Дуудлагын эхнээс хойш.
        endMs:
          type: integer
          minimum: -9007199254740991
          maximum: 9007199254740991
      required:
        - speaker
        - text
        - startMs
        - endMs
    Problem:
      type: object
      properties:
        type:
          type: string
          description: Алдааны төрлийг тодорхойлох URL.
        title:
          type: string
        status:
          type: integer
          minimum: -9007199254740991
          maximum: 9007199254740991
        detail:
          type: string
        requestId:
          type: string
          description: Тусламж хүсэхдээ энэ дугаарыг хэлнэ.
        errors:
          description: Буруу утгатай талбарууд.
          type: array
          items:
            type: object
            properties:
              path:
                type: string
              message:
                type: string
            required:
              - path
              - message
        requiredScope:
          type: string
        retryAfter:
          type: integer
          minimum: -9007199254740991
          maximum: 9007199254740991
      required:
        - type
        - title
        - status
        - detail
        - requestId
      description: RFC 9457 алдааны хариу.
    Speaker:
      type: string
      enum:
        - AGENT
        - CALLER
  responses:
    Error400:
      description: Параметр буруу.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
    Error401:
      description: API key байхгүй эсвэл хүчингүй.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
    Error403:
      description: API key-д энэ эрх байхгүй.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
    Error404:
      description: Олдсонгүй.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
    Error429:
      description: >-
        Хэт олон хүсэлт. `Retry-After` header-т заасан секундын дараа дахин
        оролдоно.
      headers:
        Retry-After:
          schema:
            type: integer
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
    Error500:
      description: Серверийн алдаа.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
  securitySchemes:
    apiKey:
      type: http
      scheme: bearer
      description: '`rpt_live_` эсвэл `rpt_test_`-ээр эхэлсэн нууц API key.'

````

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